Crappy Service…
On my never ending quest to wellness, I find myself wondering how people really get their jobs. I have begun to think that they act as condescending as possible in the interview, practice putting you on hold for hours, and stand in front of a mirror talking with a scowl. Each morning these people wake up and stub their toes or hit their heads as soon as they get out of bed. They then take a shower only to realize the water is turning cold. Someone cuts them off in traffic each day only to arrive at work with a minute to spare. This must be the case.
Why else would I leave a message for two weeks at a doctor’s office only to get a message on my own machine saying they have tried to call me and this is my FINAL chance to call them back and make my appointment? I’m sure they forgot that they haven’t been answering the phone during office hours and that when I call them back to politely tell them so, they mention I must have called after hours. When I point out that their message says they close at 5 p.m. and I am calling at 4:30 p.m. Since they don’t know what their own message says, I ask them to call it themselves since they are telling me I am mistaken. Ha. What happened to the good ole’ days when the customer was always right?
The next week I call another place I was referred to. I must fill out paperwork and drop it off before they will even consider seeing me. I can do that. I rush over to the place as I know they close early, but I can’t recall exactly when. I get there and drop off my paperwork. I ask when they close and she said “NOW”. Oh, I’m sorry. No introductions, no idea who she is at all. I am new to this place. She tells me to sit down. Not asks, mind you, tells me. Orders is more like it. I still have no idea who this woman is. Another woman comes out and tell me that there are only two times I can be seen. Both in the middle of my work day of course. Not knowing if I can do this, I pick a random time. They are not willing to make accommodations at all. Sigh. I get to work the next day and realize that time won’t work. I call back and get someone on the phone who answers curtly with no name given. It’s not like I know who it could be anyway as the two ladies from the day before were so pleasant. She has no idea who I am and can’t place me. I tell her I was just there the previous evening. “Oh, yeah, you came late.” I ask her if she is the receptionist, and she says “yeah, let’s just say that.” REALLY? Let’s just say you are the unabomber shall we? You have as much personality. I ask for her name and she spits it out at me. So much scorn comes through the phone I wonder how she makes it through the day. I am pondering how to handle this “receptionist” when next we meet. I hope I come up with a good plan.
” Be bloody, bold, and resolute; laugh to scorn the power of man.” ~William Shakespeare
Spread awesomeness:
I don’t think I’d want to deal with a place that treated patients like that. It seems that few people take pride in their jobs these days. What happened to compassion and caring for others? It saddens me that they not only act this way but get away with it due to the shortage of health care professionals.
Tell her she’s lucky to have a damned job and that there are lots of people who aren’t so lucky. What these idiots don’t realize is that while we need the doctor’s expertise, there are others offices where the doctors have the same specialties. If enough bad buzz gets out about one, business will fall off.